BC Transit launched Umo in the Powell River Regional Transit System in January 2024, introducing the mobility app, reloadable Umo cards and improved fare products.
According to a media release from BC Transit, Umo was implemented in the local transit system as part of a 30-transit system deployment schedule spanning the province.
Last month, the organization celebrated the successful completion of Umo transit system deployments. With this significant milestone completed, BC Transit is ready to support riders in the next phase of the electronic fare collection system project, according to the release.
The release stated that effective October 1, BC Transit will cease the sale of legacy scratch-off paper DayPASS, 10 ride tickets, adult monthly passes, student/senior monthly passes, student semester passes and post-secondary semester pass fare products.
According to the release, effective October 1, fare products sold for use on the Powell River Regional Transit System include the following: Umo cash balance; digital DayPASS; 10 single rides; adult 30-day pass; concession 30-day pass; student semester pass; and post-secondary semester pass.
Cash and the Province of British Columbia’s BC bus pass will continue to be accepted, the release stated. Legacy tickets and past fare products will be accepted until used up. A new Umo compatible DayPASS token will be available to support the needs of social wellness organizations that offer free or discounted fare products.
Riders who have not yet transitioned to an Umo payment method and fare product are encouraged to visit bctransit.com/umo for a comprehensive introduction to adopting Umo, including video tutorials on using the Umo mobility app and reloadable Umo card. Fare products can be loaded in the Umo app, to a reloadable Umo card online, at ca.umopass.com, at a BC Transit Umo retail vendor location, or through Umo customer service toll-free at 877.380.8181.
BC Transit’s Umo customer service call centre is also live for support at 877.380.8181 toll-free from 7 am to 7 pm, Monday to Friday, and from 8 am to 4 pm, Saturday and Sunday.
At a future date, BC Transit plans to provincially enable onboard payments with debit and credit cards.
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